flash Banner

Frequently Asked Questions

We are always here to guide you through the process of your job from start to finish, whether it's printing, designing or website creation. We have compiled a brief Frequently Asked Questions section below to help you get started. Remember, we are always on hand, so if there are any things you would like to clarify then don't hestitate to contact us and we will be glad to give assistance. info@contactexcel.co.uk


Printing Frequently Asked Questions


Full Colour Printing Introduction

Save time and money by allowing our printing professionals to handle all of your printing needs. We have all of the print facilities you will need, so that we don't have to contract out any areas of business, saving you time and money. We can work with you from start to finish. We will advise on all aspect from visual creation to final production and will always take into account your budget. Full colour printing is our speciality!

  • Our prices and turnaround times are some of the best in the market.
  • Make the most from your promotional idea and have it printed in full colour to catch the eye of your target audience.
  • For extra special effects in colour, why not check out the very latest techniques of Metal FX® and Hexachrome!?!

[back to top]


What are my Proofing Options?

PDF proofs
We will send you an electronic pdf proof with every job we design for you. If you have supplied the artwork in a printready 300 dpi pdf file this can be treated as the final document for print. Pdf documents are used for checking layout and content but are not colour accurate.

If you require further hard copy proofing to check content, layout and colour matching, then you may have the options below:

Laser Proof
Laser proofs will be sent via post and provide something tangible to look at. These proofs are not colour accurate but allow you to check layout and content.

Wet Proofs
These are the very best match to the finished job, since they are a small run of the finished job on press. We would always recommend a small run of print ( to be used as the wet proof ) prior to any large run of print or where there is an accurate colour match requirement.

[back to top]


How do I prepare my artwork?

To assist with the preparation of your artwork we have provided a list of answers to Frequently Asked Questions with regards to issues that you may have during your graphic design.

Click on the relevent question under the "How do I prepare my artwork?" link for further information.

If you cannot find what you need to know here, or require further clarification on any of the listed topics, please contact us here at info@contactexcel.co.uk

[back to top]


How should I provide my Photo Scans & Images?

  • Images should be provided at a minimum of 300dpi size for size and saved in CMYK format for full colour printing.
  • TIFF file formats are preferred but we also accept images in many other formats including JPEG and GIF.
  • Care should be taken when providing images in other formats as compression may be used that will reduce final quality.

[back to top]


What do I need to know about colour?

We recommend the use of Pantone® Colour swatches rather than relying on screen colours. If you do use screen colours as a guide, ensure that your monitor is correctly calibrated.

There are a large number of variables which can affect the colour produced in Full Colour Printing. Simply looking at the appearance of colours on a monitor - especially if no monitor calibration has been carried out - is unlikely to produce predictable printed results.

In just the same way an un-calibrated desktop printer, such as a laser or inkjet may well produce very different colours to those produced on a professional printing press.

It is much better to choose and use colours from printed swatches since these give an accurate representation of what the finished result will be.

Pantone® Limited are a company which is respected throughout the print industry for the quality and consistency of their colour matching products. We are pleased to stock several different Pantone® Colour matching books for different requirements.

The sheets have swatches of more than 1000 Pantone colours and their CMYK constituent percentages. We have two sheets available, one printed on Gloss Art material and the other on 100gm letterhead stock.

We aim to produce consistent colour, however, the large range of variables associated with Full Colour Printing means we are unable to guarantee absolute accuracy of Colour Match.

[back to top]


What are Pantone Colours?

Pantone® Limited are a company which is respected throughout the print industry for the quality and consistency of their colour matching products.

The Pantone colour matching system is an international colour system that is used throughout printing, publishing and packaging industries to provide an accurate method for the selection, reproduction and matching of colour. It is the most widely used system of its kind and creates a standardization of colour to which very close matches can be made when printing.

Pantone Colours and Spot Colour Printing
For printing in spot colours Pantone supply a number of colour 'swatches' (The Pantone Colour Guides). These are lists of all the colours available showing exactly how they look once printed. It is possible to achieve a very close match to these colours as each one is mixed before use on the printing press. Swatches are available on different papers as this will affect how the colour looks, e.g. Uncoated paper will allow the ink to soak further in and colours will therefore look duller.

Pantone Colours and Full Colour Printing
When printing in full colour an exact match to Pantone colours cannot be made as four inks are used and mixed in different quantities across a sheet of paper to produce full colour images. Having said this, it is much better to choose and use colours from printed swatches than to rely on the appearance of colours on a monitor - especially if no calibration has been carried out, as they will nearly always be closer to the final product. Swatches are available showing not only the Pantone® colours, but also the nearest colour that will be achieved using the full colour process.

[back to top]


What is cmyk and spot colour?

Spot colour printing is a method that uses a different ink for each colour. By using a single ink for each colour it is possible to achieve exceptional fidelity between print runs and good matching to either existing printing, or to colours from the Pantone spot colour swatches. If your printing only requires one, two or three colours, spot colour printing may have an economical advantage over full colour printing. Alternatively, spot colours can be used if a colour needs to be extremely precise. For example, if you need to reproduce a very specific colour for a corporate logo or to match an existing piece of printing, spot colours should be used.

Full colour printing uses four inks mixed in different quantities to produce multicolour images. The colour of these four inks are cyan, magenta, yellow and black. Colour produced using these inks is referred to as process colour, CMYK or full colour printing. Almost any colour can be produced by mixing these four inks.

Unless your monitor has been calibrated to our press then the colours on your printing will not match what you see on screen. It is best to use colours specified in a colour swatch (either Pantone's or one supplied by ourselves) to ensure a good match - go to Pantone Colours. Please remember - wherever possible try to work using the CMYK colour scheme.

The nature of cartridge paper means that the ink dots will spread more (Dot Gain). This has the effect of darkening images and colours especially colours which are dark to start with.

If you would like your printing to match to a colour hard copy then state this in your order and we will ensure that we match to it as closely as possible - if there is going to be a problem in matching it then we will contact you and let you know.

[back to top]


What fonts can I use?

We carry all the most popular Mac and PC fonts, please confirm at the time of ordering.

[back to top]


What is bleed?

Images, background colours and fills which are intended to extend to the edge of the page should be extended 3mm beyond the page to give a bleed.

Text, boxes and other areas you need on your finished job should sit 5mm in from the edges of the page.

[back to top]


What is lamination?

Gloss Lamination
Gloss lamination gives your finished printing a shiney covering to the choosen face. The Gloss Lamintaion prevents you from actually writing on the surface with a ball point pen but is great for the fronts of business cards to give a bright and and colour enhancing professional finish to the finished product.

Matt Lamination
Matt lamination gives your finished printing a soft 'satin' finish to the choosen face that is really smooth to the touch. The Matt Lamination prevents you from actually writing on the surface with a ball point pen but is great for the fronts of business cards to give a feel of quality to the print.

Unlaminated is simply what it says, the finished printing has no lamination applied. Unlaminated printing can be written on easily and has a cost saving also compared to laminated finishes.

[back to top]


What sizes are used for your products?

  • Most of our products follow standard 'A' paper sizes.
  • Please supply everything in a 'one up' basis.
  • i.e. provide one business card on a 90 x 50 or 85 x 55 page or one A4 leaflet on a 210 x 297 page.

[back to top]

Design Frequently Asked Questions


What kind of graphic design services do you provide?

Our graphic design services are varied and comprehensive. We provide logo design, brochure design, illustrations, graphics for web sites, direct mail design, marketing, stationery – including business card, letterhead, envelope, mailing label, and presentation folder design, and any other printing your business may require. Give us a call to see what we can do for you.

[back to top]


What is the client's involvement in the design process?

We thoroughly discuss the project at hand with our client from the beginning. We encourage the client to bring in any samples, color combinations/swatches, and ideas they may have. During the design process, the client is asked to approve certain milestones before work continues. At the conclusion of a project, the client may request the artwork in various formats.

[back to top]


How do I check on the progress of my job during the design process?

The client is kept abreast of the progress of their job through our approval process. We present the project to the client at certain stages, or milestones, and wait for approval before we continue work. We find that this process keeps the client involved and prevents any breakdowns in communication. In between these milestones, the client is free to call in to get an update.

[back to top]


How will I receive my design project once it is finished?

A finished project is yours upon receipt of final payment. At your request, we will supply the electronic files to you on CD, floppy, or through e-mail. We also keep a copy of your project on file for later updates or should you lose your copy.

[back to top]


Who owns the copyright for the final work?

Copyright is yours upon receipt of final payment. We do, however, reserve the right to use any work for promotional purposes.

[back to top]


How does your logo design process work?

We first discuss the client's needs, target market, and uses for this logo. We then ask for samples of existing logos that the client likes or dislikes to get an idea of their taste. Sometimes the client already has a design concept in mind. Other times, they have no idea what they want. Either way, our designers make sure they've collected enough information before they begin work. Our logo design service is very flexible. If you'd like to see only a few concepts or if you need many, our service can be priced according to your needs.

[back to top]

Website Frequently Asked Questions

How long does it take for a design to be completed?

The timescale of a project is generally dictated by the client. If you have a deadline in mind we will endeavour to meet it for you. The most common delay in the creation of a site is waiting for content (text/images) to be sent to us by the client.

[back to top]

What is the process for website design?

If you would like to use our services all you need to do is inform us of the domain name you would like to use and send us a brief idea of your requirements. Based on your guidance, design an initial web page for you.

This is then refined/changed in consultation with you until a satisfactory design has been reached. We will then need you to forward content and images for your site and start to design the website for you.

[back to top]

What is the proper content needed for website design?

Providing proper content to Digital Arts is very important for the development of your website design or project. It is critical that we have all of the content we need in order to start development and complete your website design. Without this information, the development time may be extended.

The ideal proper content for your website design would consist of digital images on disk, (in jpeg, psd, tiff, eps, or ai format), text copy (your "about us", "company mission statement", or any other text information) on disk or CD, (preferably in Word format). This content will be worked into your website design or project in the most beneficial way possible, according to your requirements.

If this is not possible, then clear photos or brochures may be used for our development team to scan and optimize for use on your website. If this digital content is not provided, additional fees may be included to cover the expense of content preparation. Request a Quote today for more information.

[back to top]

Do I need to buy a domain name and hosting?

No, we do everything for you.

How much will it cost?

The cost of a website varies, depending upon the type of site you require and each site has to be treated on it's individual requirements so do call our sales team to discuss your requirements..

[back to top]

What do I get for my money?

All our designs are created and conceived from your requirements. We don't use ready made templates, all our sites are designed from scratch. So if you want a green website with pink spots you can have one!

We aim to give all of our clients 'value for money' websites. Granted you may find a cheaper offer out there and no doubt a lot more expensive solutions. Every below comes as standard with our designs:-

Custom Website Design - your own unique look and feel:

  • Domain Name
  • Web Hosting
  • Ethical coding
  • Optimised web pages
  • Optimised graphics
  • Clean Code
  • Cross Browser Compatibility
  • Great Prices
  • A range of solutions
  • Free Support
  • Free Advice

[back to top]

What is Search Engine Optimization?

All web pages should be 'optimised'. This will enable your site to gain a high search engine ranking, it revolves around the meta tags on your web pages, a web page that isn't optimised won't appear in the search engines to any great degree.

[back to top]

How long will it take for my website to show up in the search engines?

When we submit your website to the various search engines, please make sure that you keep in mind that there are hundreds of thousands of submissions being sent every day from around the world.

Due to competition amongst companies and within these engines, it could take any where from two weeks to six months for your site to be well "indexed" by the search engines. A general website submission does not necessarily guarantee that you will be at the top or even on the first several pages.

Search Engine Optimization (SEO) can help aide this process and help your get company higher in the engines. Our Search Engine Optimization (SEO) team will work on your site, optimizing your code and properly submitting your website. Search Engine Optimization is a consistent process for your site by our SEO team. However, please keep in mind that ranking well can still take a good deal of time even after Search Engine Optimization. Depending on your terms and website, the process can still take between two weeks and six months.

[back to top]

What aftersales support do you offer?

After the completion of a website project we are available for after sales service. Any slight tweaks or amendments are carried out to the site free of charge in the first month. Any support thereafter will be charged at an hourly rate of previously agreed.

If you are interested in a custom website design or have any other questions, please ask us for a quick no obligation website design quote.